Customer Accounts Manager

Job Summary:

This role is responsible for leading the customer accounts department with a focus on collections and lease renewals. The position involves managing customer relationships, ensuring timely payments, and driving revenue growth while supporting overall store operations.

Responsibilities:

• Oversee customer accounts, ensuring accurate records and payment tracking.
• Assist the General Manager with operational tasks, including reviewing account recommendations and payment history.
• Act as the second-in-command to the General Manager.
• Build strong customer relationships to support ownership goals and sales.
• Manage the collections process by counseling customers on lease renewals.
• Review and close lease agreements, including verification of customer information and signatures.
• Contact customers with outstanding lease agreements through phone calls and home visits.
• Maintain up-to-date customer records and ensure data accuracy.
• Lead and manage the accounts team to achieve daily, weekly, and monthly goals.
• Ensure merchandise returned by customers is properly cleaned and certified for resale.
• Complete and maintain vehicle maintenance and route sheets.
• Load, secure, and transport merchandise safely in company vehicles.
• Support the sales team as needed.
• Perform other duties as assigned by management.

Qualifications and Experience:

• Must be at least 21 years old (United States) or 18 years old (Canada) with a valid driver's license.
• Must meet Department of Transportation (DOT) requirements where applicable.
• Ability to work a flexible schedule, including evenings.
• Capability to lift up to 50 lbs. independently and up to 300 lbs. with equipment.
• Two years of college or two years of management experience preferred.
• High school diploma or equivalent preferred.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to multitask and manage multiple priorities efficiently.
• Basic computer proficiency.

Benefits:

• Medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off, including vacation and holidays.
• Training and professional development opportunities.
• Tuition reimbursement program.
• Employee discounts and incentive programs.
• Wellness programs and employee assistance resources.

Salary:

• Hourly pay range: $14.00 - $14.75 per hour.*
• Eligible for incentive pay based on performance.

About Aarons:

Aarons is a leader in lease-to-own retail, providing customers with high-quality products and flexible payment options. The company is dedicated to creating a positive impact through outstanding service, innovation, and a team-driven culture that fosters personal and professional growth.