Assistant Restaurant Manager

Assistant Restaurant Manager

Job Summary:

Providing oversight to ensure customer experiences are at or above expected levels is a key responsibility of the Team Leader. They oversee team members' performance and guide them in executing tasks in adherence to the standards set by the company. Additionally, the Team Leader is involved in upholding top-notch customer service, assisting in operational activities, and engaging in a professional development program that aims to foster career progression within the Whataburger organization.

Responsibilities:

Leadership and Communication

• Ensures the safeguarding and enhancement of the Whataburger Brand continuously.
• Informs management if unable to attend work as originally planned.
• - Makes sure to attend all mandatory meetings and training sessions.
• Relays concerns that are outside the Team Leader's jurisdiction to the Manager on duty.
• Aims to refine one's individual leadership style for increased productivity and better outcomes.

People

• Whataburger's emphasis on Pride, Care, and Love solidifies its dedication to family values
• Progresses in job skills by actively engaging in performance assessments.
• Maintains consistency in upholding organizational norms and guidelines.
• Upholds professional rapport with all colleagues.
• Utilizes spontaneous training to boost effectiveness and foster curiosity.
• Reviews the achievements of team members and acknowledges areas where additional training may be beneficial.
• Offers encouragement in a helpful and uplifting way.
• Inspires others to follow their lead through exemplary behavior and leadership displayed on a daily basis.

System

• Aid in administrative responsibilities, including compiling cash reports, conducting inventory assessments, and processing alterations to payroll records.
• Carries out operational responsibilities when necessary, demonstrating leadership during scheduled hours.
• Guarantees that all merchandise is crafted in adherence to established quality benchmarks and distributed within the specified service timeframe.
• Supervises Drive-Thru operations to guarantee timely service delivery.
• Upholds the restaurant's appearance to align with Whataburger's established criteria continuously.
• Fosters positive customer relationships among team members.
• Verifies that all activities adhere to the prescribed policies and procedures.
• Creates shift summaries to update management and other stakeholders on significant events.
• Ensures the safe operation of all equipment in adherence to company standards.

Customer

• Ensures customer satisfaction by delivering orders in a timely fashion.
• Preserves the visual appeal of the dining establishment to cultivate a positive reputation.
• Addresses customer concerns following company guidelines and prioritizes customer satisfaction.

Finance

• Exhibits financial accountability in managing company assets.
• Complies with established cash handling procedures within the organization to maintain precision.
• Supervises the procedures for cash management and overseeing inventory checks.
• Responsible for preparing cash deposits and maintaining the currency exchange reserve.
• Oversees expenses related to staffing and food supplies to maintain productivity levels.

Physical Requirements:

• Must have the capacity to lift objects up to 50 pounds in weight.
• Capacity to stay upright during the entire shift.
• Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
• Repeated interaction with water, detergents, and edible goods.
• Frequent handwashing.

Key Performance Indicators:

• Actively contributes to advancing organizational aims by working cohesively within a team setting.
• Carries out clearly outlined tasks and projects given by leadership.
• Fosters a sense of unity and partnership within the team.
• Demonstrates a professional approach to accepting feedback for self-improvement purposes.
• Demonstrates a strong determination to ensure the restaurant thrives and contributes adequately to the workload.

Benefits:

• Competitive weekly pay.
• Referral bonus program.
• Flexible schedule options.
• Opportunities for progression and enhancing one's career.
• Tuition reimbursement program.
• Discounted meals.
• Service awards.
• Scholarship program.
• The Whataburger Family Foundation provides support through hardship grants to individuals facing difficult circumstances.
• Chaplain service.
• Paid vacations.

About Company:

Whataburger is a widely recognized fast-food franchise that prioritizes delivering exceptional service and delectable food offerings. We are dedicated to providing avenues for progression and advancement to our entire staff, promoting an atmosphere that cultivates growth and enables individuals to excel and bring about positive change on a daily basis.