Organizational Management Director

Organizational Management Director

Job Summary of Organizational Management Director:

This role supports transformation efforts by facilitating adoption and sustainability of process changes, technology implementations, and organizational redesign. The position works closely with key stakeholders and cross-functional teams to develop and execute comprehensive change plans that enable smooth transitions and minimize disruption across the business.

Job Duties and Responsibilities of Organizational Management Director:

• Develop and execute comprehensive change management strategies for GTS transformation programs, including impact assessments, stakeholder engagement, and adoption metrics.
• Lead the development and delivery of communication, coaching, and training plans to support global change efforts.
• Partner with GTS Transformation Management Office and Managed Service Provider (MSP) partners to ensure successful implementation of the new GTS operating model.
• Maintain strong working relationships with stakeholders to secure resources, drive alignment, and ensure transparency of change progress.
• Collaborate with Corporate Communications to deliver impactful messaging related to transformation initiatives.
• Provide internal consulting and coaching to GTS program leaders, promoting change agent behavior and organizational readiness.
• Promote change leadership across all levels of the GTS organization, including executive engagement and accountability.
• Identify potential risks, roadblocks, and resistance; develop strategies to mitigate and address them proactively.
• Continuously improve change management practices and tools in collaboration with the broader OCM team.
• Foster strong partnerships and advocate for inclusive, transparent, and impactful change experiences.

Qualifications and Experience of Organizational Management Director:

• 10+ years of experience in change management or related discipline, with a focus on large-scale transformation programs.
• Strong foundation in change management methodologies, tools, and frameworks.
• Proven success in managing global communications and training initiatives across complex, matrixed environments.
• Experience supporting technology-driven change, including transition to managed service models (MSPs) is a plus.
• Skilled communicator with experience influencing across diverse functional groups and executive audiences.
• Ability to anticipate challenges and lead teams through change using proactive, solution-oriented approaches.
• Track record of building strong relationships across regions and functional areas to support successful outcomes.
• Demonstrated understanding of how individuals and teams experience change and how to facilitate effective transitions.
• Strong planning, prioritization, and execution skills in dynamic, high-impact environments.

Benefits of Organizational Management Director:

• Merchandise discount: 50% off regular-priced items at Gap, Old Navy, Banana Republic, and Athleta; 30% off at Outlet locations.
• Competitive paid time off plan.
• Up to five paid volunteer hours per month.
• 401(k) plan with company match up to 4% of base pay.
• Employee stock purchase program.
• Comprehensive health benefits including medical, dental, vision, and life insurance.

Salary:

$175,100 – $232,000 USD.

About Company:

Gap Inc. is a global retailer offering clothing, accessories, and lifestyle products through its iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Each brand plays a unique role in addressing real customer needs — from democratizing fashion to championing sustainability and inclusivity. Guided by a commitment to belonging, Gap Inc. fosters a workplace where creativity, learning, and bold ideas are encouraged and celebrated. Headquartered in San Francisco, Gap Inc. operates globally and remains dedicated to doing good for customers, communities, and the planet.