Customer Service Technician

Customer Service Technician

Job Summary of Customer Service Technician:

Enhance customer experience by installing and activating high-speed broadband, Wi-Fi, and voice services. This role involves independent work at residential and business locations, ensuring seamless installation and troubleshooting technical issues. Deliver best-in-class service while connecting customers to what matters most to them.

Job Duties and Responsibilities of Customer Service Technician:

• Install and activate broadband, Wi-Fi, and voice services for residential and business customers.
• Diagnose and resolve connectivity issues to ensure optimal service performance.
• Educate customers on product functionality and troubleshooting techniques.
• Operate tools, ladders, and testing equipment to complete installations efficiently.
• Ensure compliance with safety regulations and industry standards.
• Work flexible hours, including evenings, weekends, and overtime as required.

Qualifications and Experience of Customer Service Technician:

• High School Diploma or GED required.
• Valid state driver’s license.
• Ability to lift and move up to 60 lbs., including handling ladders.
• Must weigh under 325 lbs. for ladder safety compliance.
• Comfortable working at heights up to 28 feet and in confined spaces.
• Ability to distinguish wire and cable colors.
• Willingness to work overtime, emergency callouts, and holidays as needed.
• Successful completion of pre-employment assessments.

Benefits of Customer Service Technician:

• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Tuition reimbursement program.
• Paid time off and holidays (varies by employment group).
• Paid parental leave and sick leave.
• Adoption reimbursement.
• Disability benefits (short-term and long-term).
• Life and accidental death insurance.
• Supplemental benefits: critical illness, accident hospital indemnity, and legal plans.
• Employee Assistance Program (EAP).
• Up to 50% off eligible AT&T mobility plans, internet, and accessories.

Salary:

Compensation ranges from $12.80 to $29.06 per hour, with average starting earnings of $47,136 annually.

About Company:

AT&T is a global leader in telecommunications, providing innovative solutions and cutting-edge technology. By joining AT&T, you become part of a team dedicated to delivering exceptional service and connectivity.