Customer Experience Manager

Customer Experience Manager

Job Summary of Customer Experience Manager:

This role plays a critical role in improving team performance, engaging guests, and achieving operational excellence. Effective leadership skills are required to inspire employees, uphold brand standards, and enhance the overall guest experience. Focusing on team growth and operational accuracy is essential for success in a dynamic retail setting.

Job Duties and Responsibilities of Customer Experience Manager:

• Source, recruit, and handle a team with a variety of associates.
• Encourage loyalty and credit programs, ensuring that the team communicates the advantages to guests in a compelling manner.
• Enforce consistency in store merchandising criteria, regulate product circulation, and monitor inventory protocols to uphold brand coherence.
• Employ business reports to lead decisions and ensure answerability for performance outcomes.
• Ensure smooth operational procedures and optimize workflow efficiency within the store.
• Implement standard organizational software, platforms, and operational procedures.
• - Stimulate and uplift associates by engaging in coaching, feedback, and recognition strategies.
• Foster a sense of cooperation and active participation among team members.
• Execute duties beyond the usual scope of work.

Qualifications and Experience of Customer Experience Manager:

• A high school diploma, or an equal credential, is a key requirement.
• Ideal candidates will have a background that includes one to two years of management experience.
• Demonstrates strong communication and interpersonal competencies.
• Proficiency in working independently as well as in a team environment.
• Effective problem-solving abilities.
• Competent in utilizing Zebra’s PDA, POS systems, Microsoft Office suite, and scheduling programs.
• Openness to working flexible timetables, including weekends, evenings, and festive seasons.

Benefits of Customer Experience Manager:

• All-encompassing health, dental, and vision insurance options are offered.
• A retirement savings program commonly offered by employers, the 401(k) plan, involves the employer matching a portion of the employee’s contributions.
• Monetary remuneration for leave taken and enhanced compensation for public holidays.
• Discount programs and incentives for company workers.
• Uninterrupted options for learning and development.

About Bealls:

Bealls Inc. is a family-owned and operated retailer that includes bealls and Home Centric, dedicated to helping families outfit themselves for less. With a strong commitment to authenticity, accountability, and team development, Bealls Inc. continues to expand across new markets. Headquartered in Florida, Bealls fosters a culture centered on people, stability, and growth for all associates.